General
General
<p><span style="line-height: 107%; font-family: 'Calibri',sans-serif; font-size: 11pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: SimSun; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-bidi-language: AR-SA;">Yes. MASNET billing statements will be sent through the MASNET Email. </span></p>
<div class="span10 faq-question-separator ng-binding">
<p>No. There can be only one nominee for the MEPS+ Billing.</p>
</div>
<p>Yes. Country code will need to be provided (e.g. 65).</p>
<p><span style="line-height: 107%; font-family: 'Calibri',sans-serif; font-size: 11pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: SimSun; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-bidi-language: AR-SA;">Yes. A different token is needed as the token is linked by each registered Financial Institution. </span></p>
<p>Click <a href="masnet/vmedia/get/?path=1001/masnet_user_guide.zip"><u>here</u></a> to download the User Manual</p>
Account Administration Process for MASNET
Account Administration Process for MASNET
<p><span style="mso-ansi-language: EN-US;"><span style="font-family: Calibri; font-size: medium;">Yes. This is because MASNET has put in place the maker and checker process to improve administrative workflow and control. This process will help to ensure that certain changes, like the creation and deletion of user accounts, are reviewed and approved accordingly.</span></span></p>
<p> </p>
<p><span style="mso-ansi-language: EN-US;"><span style="font-family: Calibri; font-size: medium;">The maker and checker process is only applicable to the creation and deletion of MASNET user account, and termination of MASNET subscription.</span></span></p>
<p> </p>
<p><span style="mso-ansi-language: EN-US;"><span style="font-family: Calibri; font-size: medium;">LOs will be empowered to perform the following account administration functions using MASNET. </span></span> </p>
<ol style="list-style-type: lower-alpha; direction: ltr;">
<li style="color: #000000; font-style: normal; font-weight: normal;">
<p style="color: #000000; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-add-space: auto; mso-list: l0 level1 lfo1;"><span style="mso-ansi-language: EN-US;">Creation of new MASNET Accounts (subjected to approval by another LO) </span></p>
</li>
<li style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;">
<p style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-add-space: auto; mso-list: l0 level1 lfo1;"><span style="mso-ansi-language: EN-US;">Deletion of new MASNET Accounts (subjected to approval by another LO)</span></p>
</li>
<li style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;">
<p style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-add-space: auto; mso-list: l0 level1 lfo1;"><span style="mso-ansi-language: EN-US;">Assignment of roles for MASNET accounts to access MASNET services. These roles include role to access MASNET services such as Email, E-Returns Submission System, Representative Notification System, MASNET Access, etc. </span></p>
</li>
<li style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;">
<p style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-add-space: auto; mso-list: l0 level1 lfo1;"><span style="mso-ansi-language: EN-US;">Assignment of roles for MASNET accounts to receive MASNET Billing </span></p>
</li>
<li style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;">
<p style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-add-space: auto; mso-list: l0 level1 lfo1;"><span style="mso-ansi-language: EN-US;">Assignment of roles for MASNET accounts to receive MASNET Circulars </span></p>
</li>
<li style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt; font-style: normal; font-weight: normal;">
<p style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 8pt; mso-add-space: auto; mso-list: l0 level1 lfo1;"><span style="mso-ansi-language: EN-US;">Update of information for MASNET accounts </span></p>
</li>
</ol>
<p> All these administative functions can be found in the user manual. Click <a href="masnet/vmedia/get/?path=1001/masnet_user_guide.zip"><u>here</u></a> to download the User Manual.</p>
<p>No. The assignment of the different Returns to the MASNET account holder is done via the E-Returns Submission system so that does not change. The MASNET Application roles need to be assigned to those MASNET account holders that need to access the E-Return Submission System. Please refer to MASNET User Guide Appendix 1 for the roles to be assigned.</p>
<p><span style="line-height: 107%; font-family: 'Calibri',sans-serif; font-size: 12pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: SimSun; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-bidi-language: AR-SA; mso-bidi-font-size: 11.0pt;">Any Liaison Officer can approve the requests as long as the Liaison Officer is not the requestor.</span></p>
<p>The Liaison Officer may set one of the existing MASNET users to be the alternate Liaison Officer in the case when an account need to be created or deleted. If there is only one Liaison Officer left, please contact MASNET Helpdesk for assistance and submit the <u><a href="masnet/vmedia/get/?path=1002/mnt-06-masnet-account-creation-of-lo.docx">MNT-06</a></u> Form together with the required supporting documents.</p>
<p>Click here to download the <u><a href="masnet/vmedia/get/?path=1002/mnt-06-masnet-account-creation-of-lo.docx">MNT-06</a></u>Form.</p>
Security and Compliance
Security and Compliance
<p>2FA is a security mechanism that requires 2 stages of security authentication. For example, a login id with password and a one-time password (OTP) from a device associated to the person. This device can either be a mobile phone or corporate OneKey token.</p>
<p>You would need to ensure either mobile phone or corporate OneKey token is set up in MASNET to log in to MASNET.</p>
<p>The default 2FA security mechanism is mobile SMS-OTP.</p>
<p>No. MASNET supports both mobile phone and Corporate OneKey token for 2FA.</p>
<p>Yes. The mobile phone will be used for password reset during the first login. As a default, the mobile phone will also be used for 2FA if there is no Corporate OneKey tokens associated to the MASNET account.</p>
<p><span style="line-height: 107%; font-family: 'Calibri',sans-serif; font-size: 11pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: SimSun; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-bidi-language: AR-SA;">No. You will only be able to use the Corporate OneKey token that is registered to the company in MASNET.</span></p>
<p><span style="line-height: 107%; font-family: 'Calibri',sans-serif; font-size: 11pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: SimSun; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-bidi-language: AR-SA;">No. Company need to appoint a Corporate Administrator with the relevant documentary proof listed in <a href="masnet/vmedia/get/?path=1001/masnet-security-procedure-on-access_annex-a2.doc"><u>Annex A2 </u></a>in order for the Corporate Administrator to purchase the Corporate OneKey tokens for the company. Click <a href="masnet/vmedia/get/?path=1001/masnet-security-procedure-on-access_annex-a2.doc"><u>here</u></a> to download Annex A2 </span></p>
<p><span style="line-height: 107%; font-family: 'Calibri',sans-serif; font-size: 11pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: SimSun; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-bidi-language: AR-SA;">No. Corporate Administrator need not be a MASNET Liaison Officer. </span></p>
<p><span style="mso-ansi-language: EN-US;"><span style="font-family: Calibri; font-size: medium;">Yes. As the mobile SMS-OTP is enabled by default, users can change the mode of 2FA just by associating or dissociating the corporate OneKey token</span></span></p>
<p> </p>
<p>No. Each corporate OneKey token can only be associated to one MASNET account</p>
<p>Yes. CurrencyNet OneKey token is a corporate OneKey token and can be used for MASNET. Account-holders of MASNET accounts that are already associated to the OneKey tokens do not need to associate the tokens.</p>
<p><span style="mso-ansi-language: EN-US;">Yes. OPERA OneKey token is a corporate OneKey token and can be used for MASNET. Account-holders of OPERA accounts that are already associated to the OneKey tokens need to associate the tokens with their MASNET accounts.</span></p>
<p> </p>
<p>The corporate OneKey token is transferrable among the staff within the registered entity. The Liaison Officers will need to delink the OneKey token from the old user account and link it to the new user account.</p>
<p><span style="line-height: 107%; font-family: 'Calibri',sans-serif; font-size: 12pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: SimSun; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-bidi-language: AR-SA; mso-bidi-font-size: 11.0pt;">Yes. A company can purchase more than one OneKey token.</span></p>
<p>The change is immediate once the linking or delinking of OneKey token to the MASNET account is completed.</p>
<p>90 days</p>
MASNET Circulars And Emails
MASNET Circulars And Emails
<p>MASNET Circulars will be published on the MASNET Website instead of sending via MASNET email. A notification email will be forwarded to the corporate email of the intended Circular recipients to inform them of the newly published Circulars.</p>
<p>No. MASNET Circulars will be published centrally on MASNET Website. MASNET users who are authorized to receive Circulars will receive a notification in their corporate email. Upon receiving the notification, they may log in to MASNET Website to view the Circulars.</p>
<p>MASNET email is applicable to users who are nominated to receive MASNET invoices and/or MEPS+ Current Account Statements. It is also applicable to users that require email correspondence with other MASNET subscribers.</p>
<p>Yes. Users will be able to access the MASNET Circulars once their access have been granted by their Liaison Officer.</p>
<p>No. The MASNET Email cannot be synchronous with a Microsoft Outlook client due to security reasons.</p>
MASNET Access
MASNET Access
<p>MASNET Access is a secured data exchange service to transfer data file between Financial Institutions and its' counterparties.</p>
<p>Please contact MASNET Helpdesk to enquire list of MASNET Access subscribers.</p>
<p>The company must be an existing MASNET subscriber and is connected to MAS’ MPLS network.</p>
The supported file transfer protocols are SFTP, Connect:Direct and Connect:Direct with Secure+.
<p>The forms can be downloaded from the MASNET Website in the <a href="Downloads">Downloads->MASNET Access section</a>.</p>
<p>Please refer to the MASNET Access charges published under “<a href="about-masnet/"><u>About MASNET-> MASNET Charges</u></a>”. You may wish to note that the published charges does not include the leased line connection to MAS’ MPLS which is payable to the Internet Service Provider.</p>
<p>Please complete and submit Form <a href="masnet/vmedia/get/?path=1001/mac-01-application-form-for-subscribing-to-mas-mpls-network.docx"><u>MAC-01</u> </a>(Application to MAS’ MPLS Connection) and Form <a href="masnet/vmedia/get/?path=1001/mac-02-application-form-for-subscription-to-masnet-access.docx"><u>MAC-02</u></a> (Application to MASNET Access).</p>
<p>MASNET team will liaise with the appointed contact person upon receipt of the applicaton forms.</p>
<p>Please complete and submit Form <a href="masnet/vmedia/get/?path=1002/mac-03-application-form-for-masnet-access-file-registration-and-deregistration.docx"><u>MAC-03</u></a> (File Registration/Deregistration) and Form <a href="masnet/vmedia/get/?path=1001/mac-04-application-form-for-masnet-access-file-registration.xls"><u>MAC-04</u></a>. MASNET team will liaise with the appointed contact person for the file deregistration.</p>
<p> </p>
<p>Please complete and submit Form <a href="masnet/vmedia/get/?path=1002/mac-03-application-form-for-masnet-access-file-registration-and-deregistration.docx"><u>MAC-03</u></a> (File Registration/Deregistration) and Form <a href="masnet/vmedia/get/?path=1001/mac-04-application-form-for-masnet-access-file-registration.xls"><u>MAC-04</u></a>. MASNET team will liaise with the appointed contact person for the file registration.</p>
<p> </p>
<p>Please complete and submit <a href="masnet/vmedia/get/?path=1001/mac-06-application-form-for-termination-from-masnet-access.docx"><u>MAC-06</u></a>(Application for Termination from MASNET Access). MASNET team will liaise with the appointed contact person for the implementation.</p>
<p>Please complete and submit Form <a href="masnet/vmedia/get/?path=1001/mac-07-application-form-for-masnet-access-testing.docx"><u>MAC-07</u></a> (Application for MASNET Access Testing). MASNET team will liaise with the appointed contact person for the testing request.</p>
<p><span style="font-family: 'Calibri',sans-serif; font-size: 11pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-SG; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">The file retention period in MASNET Access is 7 days. The file transmission historical data available for subscribers to extract from MASNET Access Portal is 40 days.</span></p>
MASNET Access Portal
MASNET Access Portal
<p>The MASNET Access Portal allows the MASNET Access users to view the following file transfer details conducted by the company.<br />• File Transfer Activity which displays the status and time of the transfer initiated or received by the company.<br />• Reports Generation which allows the user to generate reports (in PDF, Excel and HTML) on the executed file transfers.<br />• File Register which displays the details of the file transfer registered for the company.</p>
<p><span style="font-size: small;">Existing MASNET subscription fee applies and there is no separate fee to access to the portal.</span></p>
<p><span style="font-size: small;">Please download and refer to Form <a href="masnet/vmedia/get/?path=1001/mac-05-application-form-for-masnet-access-portal.docx"><u>MAC-05</u> </a>(Account Administration for MASNET Access Portal) for the list of available roles. The form can be found in the Resources->MASNET Downloads Section.</span></p>
<p><span style="font-size: small;">The organisation’s Liaison Officer (LO) needs to ensure the user has a valid account in MASNET portal. Once the user account is available in MASNET, the LO needs to complete and submit Form <a href="masnet/vmedia/get/?path=1001/mac-05-application-form-for-masnet-access-portal.docx"><u>MAC-05 </u></a>(Account Administration for MASNET Access Portal) to MAS Helpdesk.</span></p>
<p><span style="font-size: small;">The Liaison Officer (LO) needs to complete and submit Form <a href="masnet/vmedia/get/?path=1001/mac-05-application-form-for-masnet-access-portal.docx"><u>MAC-05</u> </a>(Account Administration for MASNET Access Portal) to MAS Helpdesk. If the user has access to MASNET Access Portal only, the LO also needs to delete the account in MASNET portal during account termination.</span></p>
<p> </p>
MASNET Charges
MASNET Charges
<p><span style="font-size: small;">Details on MASNET Charges can be found in the </span><a href="../portal/about-masnet/" target="_top"><span style="font-size: small;">About MASNET</span></a><span style="font-size: small;"> section.</span></p>
Operating Hours
Operating Hours
<p><span style="font-size: small;">1) MASNET Website: </span></p>
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr valign="top">
<td width="48"><img src="https://masnetsvc.mas.gov.sg/icons/ecblank.gif" alt="" width="1" height="1" border="0" /></td>
<td width="144">
<div align="right"><span style="font-size: small;">Monday - Saturday:</span></div>
</td>
<td width="19"><img src="https://masnetsvc.mas.gov.sg/icons/ecblank.gif" alt="" width="1" height="1" border="0" /></td>
<td width="230"><span style="font-size: small;">Full day</span></td>
</tr>
<tr valign="top">
<td width="48"><img src="https://masnetsvc.mas.gov.sg/icons/ecblank.gif" alt="" width="1" height="1" border="0" /></td>
<td width="144">
<div align="right"><span style="font-size: small;">Sunday:</span></div>
</td>
<td width="19"><img src="https://masnetsvc.mas.gov.sg/icons/ecblank.gif" alt="" width="1" height="1" border="0" /></td>
<td width="230"><span style="font-size: small;">Full day except between 4 am and 7:30 am</span></td>
</tr>
</tbody>
</table>
<p> </p>
<p><span style="font-size: small;">2) MASNET Access: </span></p>
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr valign="top">
<td width="48"><img src="https://masnetsvc.mas.gov.sg/icons/ecblank.gif" alt="" width="1" height="1" border="0" /></td>
<td width="144">
<div align="right"><span style="font-size: small;">Monday - Saturday:</span></div>
</td>
<td width="19"><img src="https://masnetsvc.mas.gov.sg/icons/ecblank.gif" alt="" width="1" height="1" border="0" /></td>
<td width="230"><span style="font-size: small;">6 am - next day 4 am</span></td>
</tr>
<tr valign="top">
<td width="48"><img src="https://masnetsvc.mas.gov.sg/icons/ecblank.gif" alt="" width="1" height="1" border="0" /></td>
<td width="144">
<div align="right"><span style="font-size: small;">Sunday:</span></div>
</td>
<td width="19"><img src="https://masnetsvc.mas.gov.sg/icons/ecblank.gif" alt="" width="1" height="1" border="0" /></td>
<td width="230"><span style="font-size: small;">11 pm - next day 4 am</span></td>
</tr>
</tbody>
</table>
Web Browser
Web Browser
<ul>
<li><span style="mso-ansi-language: EN-US;"><span style="font-family: Calibri; font-size: medium;">Internet Explorer 11 and above</span></span></li>
<li><span style="mso-ansi-language: EN-US;"><span style="font-family: Calibri; font-size: medium;">Firefox 36.x and above</span></span></li>
<li><span style="mso-ansi-language: EN-US;"><span style="font-family: Calibri; font-size: medium;">Google Chrome 22.x and above</span></span></li>
<li><span style="mso-ansi-language: EN-US;"><span style="font-family: Calibri; font-size: medium;">Safari 7.x and above. </span></span></li>
</ul>
<p><span style="font-family: Times New Roman; font-size: medium;"> <br /></span></p>
<p> </p>
